For Visitors and Patients
IMPORTANT: PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS WEBSITE
Welcome to Ask An Audiologist (“we,” “us,” “our,” or “Platform”). These Terms of Use (“Terms”) govern your access to and use of our healthcare directory website as a visitor or prospective patient.
By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Platform.
Note: If you are a healthcare provider or practice seeking to list your business on our Platform, separate Business Terms of Use apply. Please refer to the Business Terms of Use for providers.
1. ACCEPTANCE OF TERMS
By using our Platform, you agree to:
- Comply with these Terms and all applicable laws
- Use the Platform for lawful purposes only
- Provide accurate information when submitting forms or requests
- Accept the limitations and disclaimers outlined in these Terms
2. DESCRIPTION OF SERVICES
Our Platform provides:
Healthcare Provider Directory:
- Searchable directory of healthcare practices and providers
- Provider information, including location, specialties, and contact details
- Ability to browse and compare healthcare providers in your area
Educational Content:
- Articles, guides, and resources about healthcare topics
- General health and wellness information
- Videos and multimedia educational content
Callback Request Service:
- Online forms to request a callback from healthcare providers
- Submission of your contact information to providers for follow-up
All services are provided free of charge to visitors and prospective patients.
3. NO MEDICAL ADVICE
3.1 Educational Content Disclaimer
CRITICAL: Our Platform provides general educational information only and does NOT constitute medical advice, diagnosis, or treatment.
- Educational content is for informational purposes only
- Content should not be used as a substitute for professional medical advice
- Always consult a qualified healthcare provider for medical concerns
- Do not disregard professional medical advice or delay seeking care based on information found on our Platform
3.2 No Doctor-Patient Relationship
Using our Platform does NOT create a doctor-patient relationship between you and:
- Our company
- Any healthcare provider listed in our directory
- Any provider you contact through our callback request service
A doctor-patient relationship is established only through direct consultation with a healthcare provider.
3.3 Emergency Medical Situations
If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately. Do NOT use our Platform to seek emergency medical assistance.
Our callback request service is not monitored 24/7 and should never be used for urgent or emergency medical needs.
4. USE OF THE DIRECTORY
4.1 Directory Information
Our directory provides information about healthcare providers and practices, including:
- Names and credentials
- Practice locations and contact information
- Specialties and services offered
- Business hours and availability
4.2 No Endorsement or Recommendation
We do not endorse, recommend, or guarantee the quality of any healthcare provider listed in our directory.
If we label a provider as ‘Preferred’ (or similar), that designation relates to advertising placement, membership, or profile features, and does not mean we recommend, endorse, or guarantee that provider’s services or quality of care.
Listing in our directory does not constitute:
- A recommendation or endorsement of the provider
- A guarantee of the provider’s qualifications, competence, or quality of care
- Verification of credentials, licensure, or professional standing
- Any representation about the suitability of the provider for your needs
4.3 User Responsibility
You are solely responsible for:
- Verifying provider credentials and licensure before seeking care
- Evaluating whether a provider is appropriate for your needs
- Conducting your own due diligence before selecting a provider
- Checking with your insurance company about coverage and network participation
We encourage you to:
- Check state licensing boards to verify provider credentials
- Research provider backgrounds and qualifications
- Read reviews from multiple sources
- Contact providers directly to ask questions before making appointments
5. CALLBACK REQUEST SERVICE
5.1 How It Works
Our callback request service allows you to submit a form requesting that a healthcare provider contact you. When you submit a callback request:
- Your information (name, phone, email, inquiry details) is stored in our system
- We forward your request to the healthcare provider you selected
- The provider may contact you at the phone number or email you provided
- Response times vary by provider; we do not control when or if providers respond
5.2 Your Information and Consent
By submitting a callback request form, you:
- Consent to us sharing your contact information with the selected provider
- Consent to the provider contacting you at the phone number and/or email address you provide
- Understand that the provider may contact you via phone, email, or text message
- Acknowledge that we store your callback request data as described in our Privacy Policy
If you provide your information and submit the form, you are consenting to be contacted.
5.3 No Guarantee of Response
We do not guarantee that providers will respond to your callback request.
- Providers are independent businesses, not employed by us
- Response times and methods vary by provider
- Providers may choose not to respond for any reason (scheduling, insurance acceptance, etc.)
- We are not responsible for provider communication or lack thereof
5.4 Accuracy of Information
You agree to:
- Provide accurate and current contact information
- Provide truthful information about your inquiry or health concern
- Update us if your contact information changes after submission
Providing false or misleading information may result in providers being unable to contact you or assist you properly.
5.5 Not for Emergencies
NEVER use the callback request form for medical emergencies or urgent health concerns.
Callback requests are not monitored in real-time. For emergencies, call 911. For urgent medical needs, contact a provider directly or visit an urgent care facility.
6. EDUCATIONAL CONTENT
6.1 General Information Only
All educational content on our Platform (articles, videos, guides, resources, etc.) is provided for general informational purposes only.
Educational content:
- Is not tailored to your individual health needs or circumstances
- Should not replace professional medical advice, diagnosis, or treatment
- May not reflect the most current medical research or guidelines
- Is subject to change without notice
6.2 No Medical Advice
Educational content does NOT constitute medical advice.
You should:
- Consult a healthcare provider before making any health-related decisions
- Not rely solely on information from our Platform for medical decisions
- Verify information with qualified medical professionals
- Seek professional advice for any health concerns or questions
6.3 Third-Party Content
Some educational content may be provided by third parties or guest contributors. We do not necessarily endorse the views, opinions, or recommendations expressed in such content.
6.4 Accuracy and Currency
While we strive to provide accurate and up-to-date information:
- We do not guarantee the accuracy, completeness, or currency of educational content
- Medical information changes rapidly; content may become outdated
- We are not responsible for errors or omissions in educational content
- We may update or remove content at any time without notice
7. USER CONDUCT AND PROHIBITED ACTIVITIES
7.1 Acceptable Use
You agree to use the Platform only for lawful purposes and in accordance with these Terms.
7.2 Prohibited Activities
You may NOT:
- Use the Platform for any illegal purpose or in violation of any laws
- Submit false, misleading, or fraudulent information in callback requests
- Impersonate another person when submitting forms
- Use automated systems (bots, scrapers) to access the Platform
- Attempt to gain unauthorized access to our systems or databases
- Transmit viruses, malware, or other harmful code
- Harass, abuse, or harm other users or providers
- Interfere with the proper functioning of the Platform
- Copy, reproduce, or distribute our content without permission
- Use the Platform to spam or send unsolicited communications
- Collect information about other users without authorization
- Post or transmit any unlawful, threatening, abusive, defamatory, or obscene content
- Violate any third-party rights, including intellectual property or privacy rights
7.3 Consequences of Violations
We reserve the right to:
- Terminate or restrict your access to the Platform
- Remove any content you have submitted
- Report violations to law enforcement authorities
- Take legal action to enforce these Terms
8. INTELLECTUAL PROPERTY
8.1 Our Ownership
All content on the Platform is owned by us or our licensors and protected by copyright, trademark, and other intellectual property laws, including:
- Text, graphics, logos, and images
- Educational articles, videos, and multimedia content
- Directory data and organization
- Software and website code
- Design elements and layout
8.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to:
- Access and view content on the Platform for personal, non-commercial use
- Print or download educational content for personal reference only
You may NOT:
- Republish, redistribute, or sell our content
- Create derivative works based on our content
- Use our content for commercial purposes
- Remove copyright, trademark, or other proprietary notices
8.3 Trademarks
Our name, logo, and other marks are our trademarks. You may not use our trademarks without our prior written permission.
9. THIRD-PARTY LINKS AND SERVICES
9.1 External Links
Our Platform may contain links to third-party websites, services, or resources, including:
- Healthcare provider websites
- Medical information resources
- Social media platforms
- Partner or affiliate websites
9.2 No Responsibility for Third Parties
We are not responsible for:
- The content, accuracy, or privacy practices of third-party websites
- Any products, services, or information provided by third parties
- The availability or functionality of external links
- Any damages arising from your use of third-party websites
Third-party websites have their own terms of use and privacy policies. We encourage you to review them before providing any information.
9.3 No Endorsement
Links to third-party websites do not constitute an endorsement, recommendation, or approval of those websites or their content.
10. PRIVACY AND DATA COLLECTION
Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy for Visitors, which is incorporated into these Terms by reference.
Key Points:
- We collect information you provide in callback requests (name, phone, email, inquiry details)
- We track your usage of the Platform using cookies and analytics tools
- We share callback request information with the healthcare providers you contact
- We retain callback request data indefinitely for analytics and improvement purposes
- You have rights to access, correct, and request deletion of your information
Please review our Privacy Policy for complete details about how we handle your information.
11. DISCLAIMERS AND LIMITATIONS OF LIABILITY
11.1 “AS IS” Basis
THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND.
We disclaim all warranties, express or implied, including:
- Warranties of merchantability and fitness for a particular purpose
- Warranties of accuracy, completeness, or reliability of content
- Warranties of uninterrupted or error-free operation
- Warranties that the Platform is free from viruses or harmful components
11.2 No Warranty Regarding Providers
We make no warranties or representations about:
- The qualifications, credentials, or competence of listed providers
- The quality of care provided by listed providers
- The accuracy of provider information in the directory
- Provider availability, acceptance of insurance, or willingness to see new patients
- The outcome of any medical treatment or care you receive
11.3 Educational Content Disclaimers
We do not warrant that:
- Educational content is accurate, current, or complete
- Educational content is suitable for your individual health needs
- Following information in educational content will result in any particular outcome
11.4 Callback Request Disclaimers
We do not guarantee:
- That providers will respond to callback requests
- The timing or manner of provider responses
- The quality of communication from providers
- That providers can or will provide the services you seek
11.5 LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY DAMAGES ARISING FROM YOUR USE OF THE PLATFORM, INCLUDING BUT NOT LIMITED TO:
- Failure of providers to respond to callback requests
- Reliance on directory information or educational content
- Loss of data or information
- Indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, or business opportunities
- Damages arising from third-party websites or services
OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED $100.
These limitations apply even if we have been advised of the possibility of such damages and regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise).
We do not limit liability where prohibited by law, including for gross negligence, willful misconduct, or other non-waivable claims (exact carve-outs depend on your chosen governing law).
We are not responsible for services provided by third-party providers.
11.6 Basis of the Bargain
You acknowledge that these disclaimers and limitations of liability are fundamental elements of the agreement between you and us, and that we would not provide the Platform to you without these limitations.
12. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless us, our affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys’ fees) arising from:
- Your use of the Platform
- Your violation of these Terms
- Your violation of any law or regulation
- Your violation of any third-party rights
- Information you provide in callback requests
- Any negligence or misconduct on your part
This indemnification obligation survives termination of these Terms.
13. DISPUTE RESOLUTION
13.1 Governing Law
These Terms are governed by the laws of the State of Indiana, United States, without regard to conflict of law principles.
13.2 Informal Resolution
Before filing any legal action or initiating arbitration, you agree to first send us a written notice of the dispute (a “Notice of Dispute”) and attempt to resolve the dispute informally. The Notice of Dispute must include your name, mailing address, email address, phone number, a description of the dispute, and the relief you are seeking. You must send the Notice of Dispute to us by email at info@askanaudiologist.com
and by mail to: Entheos Audiology Cooperative, Inc., Attn: Legal, 1501 S Clinton St, #10311 Fort Wayne, IN 46851. We will attempt to resolve the dispute within 30 days after we receive your Notice of Dispute. If we cannot resolve the dispute within that timeframe, either party may proceed as set forth in Section 13.3 below.
13.3 Arbitration Agreement
PLEASE READ THIS SECTION CAREFULLY. THIS SECTION AFFECTS YOUR LEGAL RIGHTS.
Agreement to Arbitrate. Except as described below, any dispute, claim, or controversy arising from or relating to these Terms or your use of the Platform will be resolved by binding arbitration and not in court.
Exceptions. This arbitration agreement does not apply to:
- claims that may be brought in small claims court, if eligible
- claims for injunctive or equitable relief
- claims related to intellectual property rights
Administrator and Rules. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules in effect at the time the arbitration is filed.
Location and Format. The arbitration will take place in Fort Wayne, IN, unless you and we agree otherwise. The parties may also agree to conduct the arbitration by videoconference, telephone, or written submissions, and the arbitrator may allow those formats where permitted by the applicable rules.
Fees and Costs. Payment of arbitration fees and costs will be governed by the applicable AAA rules. Each party will bear its own attorneys’ fees unless the arbitrator awards attorneys’ fees under applicable law.
Authority of the Arbitrator. The arbitrator may award the same damages and relief that a court could award, but only to the extent permitted by law and these Terms. The arbitrator’s decision is final and binding.
Waiver of Jury Trial. You and we each waive the right to a jury trial.
Class Action Waiver. You and we each agree that disputes will be brought only in an individual capacity and not as a plaintiff or class member in any purported class action, collective action, private attorney general action, or other representative proceeding. The arbitrator may not consolidate claims or preside over any form of representative or class proceeding.
Opt Out. You may opt out of this arbitration agreement by sending written notice within 30 days of the date you first accept these Terms. Your opt out notice must include your name, mailing address, email address, and a clear statement that you want to opt out of arbitration. Send your opt out notice to info@askanaudiologist.com and to: Entheos Audiology Cooperative, Inc., Attn: Legal, 1501 S Clinton St, #10311 Fort Wayne, IN 46851. If you opt out, Section 13.4 will apply to disputes.
13.4 Venue
For any disputes not subject to arbitration, you agree to submit to the exclusive jurisdiction of the state and federal courts located in Indiana, and you and we consent to personal jurisdiction and venue in those courts.
13.5 One-Year Limitation Period
To the extent permitted by law, you must commence any legal action or arbitration within one (1) year after the claim arises. After one year, the claim is permanently barred.
14. GENERAL PROVISIONS
14.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of the Platform.
14.2 Modifications to Terms
We reserve the right to modify these Terms at any time. We will notify you of changes by:
- Posting updated Terms on the Platform
- Updating the “Last Updated” date
- For material changes, we may provide additional notice on the Platform
Your continued use after changes take effect constitutes acceptance of the modified Terms.
14.3 Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.
14.4 Waiver
Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.
14.5 Assignment
You may not assign or transfer your rights under these Terms. We may assign these Terms to any affiliate or successor.
14.6 Force Majeure
We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control.
14.7 Survival
Provisions that by their nature should survive termination will survive, including disclaimers, limitations of liability, indemnification, and dispute resolution.
14.8 No Third-Party Beneficiaries
These Terms do not create any third-party beneficiary rights.
14.9 Headings
Section headings are for convenience only and do not affect the interpretation of these Terms.
14.10 Electronic Communications
You consent to receive communications from us electronically. Electronic communications satisfy any legal requirement for written communication.
15. CONTACT INFORMATION
For questions about these Terms or our Platform, please contact us:
Entheos Audiology Cooperative, Inc.
Email: info@askanaudiologist.com
Address: 1501 S Clinton St, #10311 Fort Wayne, IN 46851
For customer support:
Support Email: accounts@askanaudiologist.com
16. ACKNOWLEDGMENT
BY USING OUR PLATFORM, YOU ACKNOWLEDGE THAT:
- You have read and understood these Terms
- You agree to be bound by these Terms
- You understand that our Platform provides directory and educational information only
- You will not rely on our Platform for medical advice, diagnosis, or treatment
- You will verify provider credentials before seeking care
- You understand the limitations and disclaimers outlined in these Terms
- You accept all risks associated with using our Platform and contacting healthcare providers
If you do not agree to these Terms, you must immediately cease using the Platform.